Coronavirus and Your Travel

What you need to know

UPDATED 15 APRIL 2020

We continue to read many indirect or misinformed articles presuming to give advice for travellers. Many of these are not written from your perspective and that means, they aren't very helpful. Right now, the situation for travellers remains uncertain.

The advice from the Australian Federation of Travel Agents (AFTA) is to CHECK FIRST and ACT SECOND.  

We realise that this is a confusing time for everyone but the advice is absolute, regardless of what you read online. The difficulty is in knowing what you can do to manage your own risk. The easiest way is to speak to an expert. So download our FACTSHEET and contact us. 


Managing your risk

1. TALK TO A PROFESSIONAL - get advice from someone who, on your behalf, can gather information about how your money will be protected. If you have already booked travel, you will need to talk to your own travel agent or the person you booked through. If you are thinking about travel, then you can contact us.

2. CHECK FIRST BEFORE PAYING A DEPOSIT - by all means pay a deposit (it's still the best way to secure your trip) but do this only if your supplier offers a cooling off period. This will buy everyone time to work out what is going to happen over the coming months. 

3. CONSIDER A DOMESTIC TRIP - there are still some risks travelling domestically but they are significantly reduced. Nonetheless, there are multiple companies and organisations facing potential bankruptcy. This is not the time to be putting your money in a website or paying it direct. Please take professional advice. 



Talk to an expert

It's more important than ever that you seek professional advice if you are considering travelling, particularly overseas

DO NOT BOOK ONLINE WITHOUT PROFESSIONAL SUPPORT*

DO NOT PAY A DEPOSIT UNTIL YOU ARE SATISFIED YOU UNDERSTAND THE REFUND POLICY

*The Coronavirus outbreak has again exposed risks endemic in booking online without human support. Quality assurance and advice is too often compromised for convenience and sometimes a small cost-saving. These risks have always been there but are highlighted in situations like this. 

Talk to one of our travel agents about your plans. Our travel agents are:

• being kept up to date daily with a list of companies that have amended cancellation policies. 

• have a list of suppliers that are doing the same.

• are able to enquire on your behalf and request advice on cancellation remedies from other operators. 

Travel agents are guided by principles that, above all else, protect your money. Our travel agents are members of the Australian Federation of Travel Agents who have issued this advice

• Suppliers are NOT required by law to waive cancellation fees, this is completely at their discretion. As is the case usually in times of challenges, most suppliers are open to credit transfers, date changes and alterations without fees – but we stress this needs to be checked before making changes. Some suppliers may also be willing to refund – again CHECK FIRST – ACT SECOND.

• Ensure that the cancellations arrangements are well explained to the client before taking action. 



The consequences for travel insurance   

There are no insurance policies available at this stage. 



AIRLINES POLICIES (changing daily)

Jetstar: https://www.jetstar.com/au/en/travel-alerts

Virgin: https://www.virginaustralia.com/au/en/bookings/flight-status/travel-alerts/ 

QANTAS: https://www.qantas.com/au/en/travel-info/travel-updates/coronavirus.html


AFTA:  http://www.afta.com.au/news-hub/afta-ceo-update---general-advice-for-travel-agents-regarding-coronavirus